8th-23rd May: Restricted Services - new medical system installation & training

We are soon having a new medical system installed, an IT 'migration' from INPS Vision to Optum EMIS Web.

EMIS Web is more efficient in recording & linking patient information onto one screen than our current software, prone to less printer issues & screen freezes, supported by many third party softwares, more stable than Vision and is eventually becoming the sole medical system software provider for Wales.

Our online services, dispensing, medical services and administration will all be affected.

There will be NO SMS sent during this time (appointment reminders & individual messages).

We are very sorry for the inconvenience, but hope you'll eventually have a better experience with our IT and with your care as a result of the change in system.

During April

2x repeat medications will be issued to most patients, to see you through the migration & last into June 

From 7th May

online repeat medication ordering will be suspended, until Wednesday 14th May

From 8th May - 23rd May

we will be running urgent and pressing clinical appointments throughout the system migration

routine appointments will be suspended until the system is fully functional and our clinicians trained in its use

Tuesday 27th May

Business as normal after the late May Bank Hol, but with bigger & better IT!