Useful Links, Advice & Support

ABUHB Referral and Booking Centre (for outpatient appointments at ABUHB hospitals) - 01495 765 055

ABUHB Trauma & Orthopaedic Booking Office - 01495 745 695

ABUHB Dermatology Booking Office - 01495 465 448

ABUHB Urology Booking Office - 01633 234 981/01633 234 972

ABUHB Radiology Booking Service (if you have been referred for X-Ray/CT/MRI etc) - 01495 765 100

ABUHB Primary Care Mental Health Support Service (PCMHSS) - 0330 053 5596

Referral Assessment Service (RAS) for Gloucestershire and Hereford & Worcester residents referred to English hospitals - 03300 238 285

Gloucestershire Hospitals Outpatient Booking Office (GL postcode residents only) - 0300 422 4506/0300 422 5988

Referral Management Centre for The County Hospital Hereford bookings - 01432 383 100

Referral Management Centre for The County Hospital Hereford 2WW cancer bookings - 0800 587 4089

ABUHB Patient transfer booking centre - 0800 328 2332

Hereford/Gloucester Patient transfer booking centre - 0800 328 2332

For information on finding ABUHB hospitals and healthcare facilities, click here

For information on finding Gloucestershire hospitals and healthcare facilities, click here

For information on finding Herefordshire hospitals and healthcare facilities, click here

Assistance with transport can also be found via:

1. Community Transport Scheme based at Bridges Centre in Monmouth.  This is a volunteer car scheme operated by Bridges, users pay a small booking fee to use the service.  It provides flexible transport for people who have difficulty using existing transport services.  Call Bridges on 01600 228660 or email carscheme@bridgescentre.org.uk

2. Driving Miss Daisy - a community companion scheme. Assisted Transportation - Driving Miss Daisy - Home.  Call 0333 014 6211.  There is a driver based in Lydney who covers the town and surrounding areas.  You can email lydney@drivingmissdaisy.co.uk or call Glyn Van Poetsch on 07599 011397.  Driving Miss Daisy will assist you in and out of house, accompany on routing appointments, holidays, day trips and offer companionship at home. 

3. Bream Voluntary Car Service (BVCS) - an independent charity serving the Forest of Dean, transporting carers and those who need transport for medical appointments. Drivers provide a door-to-door service at no additional cost.  They routinely travel to medical appointments in and around the FOD, Gloucester, Cheltenham, Tewkesbury, Bristol and Oxford but go even further if needed.  There's no membership fee and standard mileage charges apply starting from the point the driver leaves their home. For more info see Bream Voluntary Car Service | Forest Routes and to book call 01594 560257 or email bcvs@btconnect.com.  Please give at least 48 hours notice.

Nevill Hall Hospital, Abergavenny - 01873 732 732

Royal Gwent Hospital, Newport - 01633 234 234

Monnow Vale Health Care & Social Facility - 01600 773 113/01633 493 100

Chepstow Community Hospital, Chepstow - 01291 636 636

The Grange University Hospital - 01633 493 100

University Hospital Wales (Heath) Cardiff, 02920 747 747

Velindre Cancer Centre, Whitchurch, Cardiff - 02920 615 888

Hereford County Hospital, Hereford - 01432 355 444

Gloucestershire Royal Hospital - 0300 422 2222

Cheltenham General Hospital - 0300 422 2222

Southmead Hospital (Bristol) - 0117 950 5050

GP Out of Hours - 111

ABUHB Dental Helpline - 01633 744 387

Gloucestershire Emergency Dental Help - 01452 380 073

Dental Out of Hours - 0845 602 0252

Live Fear Free Helpline - 0808 801 0800 Providing help and advice about violence against women, domestic abuse and sexual violence

Monmouthshire Social Services:

Adult - Finding Individual Solutions Here or FISH duty lines

• Monmouth/Usk/Raglan 01600 773041
• Abergavenny 01873 735885
• Chepstow/Caldicot 01291 635666

Children's Social Services duty lines

• Child duty & assessment team 01291 635669
• Long term support team 01291 636355
• Children with disabilities team 01291 635721
• Placement & support team 01873 735950

Visit Monmouthshire County Council's website for more information on Social care in Monmouthshire

Boots the Chemist: Bream - 01594 562 271; Chepstow - 01291 622 042; Monmouth - 01600 713 119; Ross-on-Wye - 01989 562 798

Bulwark Pharmacy, Chepstow - 01291 622 149

Co-Op:  Monmouth - 01600 715 995; Lydney - 01594 843 443

Day Lewis: Coleford - 01594 836 835 ; Berry Hill 01594 832 225

Lloyds Pharmacy: Coleford - 01594 832 151; Lydney - 01594 842 847

Merricks, Chepstow - 01291 622 387

PG Chappell, Bulwark - 01291 622 149

Rossers, Monmouth - 01600 713 123

Shackleton, Raglan - 01291 690 737

Superdrug, Monmouth - 01600 716 746

For IMMEDIATE support call 111 and press 2 to speak to a local mental health advisor.  This service is available for both adults and children. 

The 111 Option 2 service can help you if:

• you have an existing mental health problem and your symptoms get worse
• you experience a mental health problem for the first time
• someone has self-harmed but it does not appear to be life threatening, or they're talking about wanting to self-harm
• a person shows signs of possible dementia
• a person is experiencing domestic violence or physical, sexual or emotional abuse

Samaritans - Call 116 123. When you need someone to listen or you're having a difficult time

If you do not want to talk to someone over the phone, and need immediate help, these text lines are open 24 hours a day, every day.

Shout Crisis Text Line – for everyone

Text "SHOUT" to 85258

Mental Health Foundation | Good mental health for all

Melo Cymru - Mental Health & Wellbeing Resources, Courses & Support -  Melo contains information, advice and self-help resources to help you look after your mental health and wellbeing.

MIND Monmouthshire - Call 01873 858 275 - support to better your mental health & wellbeing

Talk 2 gether (Glos) - Call 0800 073 2200 - for Gloucestershire residents feeling stressed, anxious or depressed.  You can also self-refer using this online form Referral Form (mayden.co.uk).  

Herefordshire Healthy Minds - Call 01432 220507 - for Herefordshire residents looking to self refer to online therapy, groups or courses, resources or 1:1 support

Homepage | Campaign Against Living Miserably (CALM) (thecalmzone.net) - The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male. CALM exists to change this. Phone lines are open 5 pm to midnight every day. Call 0800 58 58 58 

Sane - independent charity aiming to raise awareness, fight to improve services, provide emotional support and host research

Papyrus UK - charity dedicated to the prevention of young suicide (under 35s). Call 0800 068 4141

Campaign Against Living Miserably - for anyone feeling down or hit a wall for any reason, who need to talk or find more information and support. Call 0800 585 858

Mental health support for veterans, service leavers and reservists - NHS (www.nhs.uk)

Mental health services for veterans | Combat Stress

Home - Platfform is a registered charity that has been working in mental health for over 30 years. Their mission is to be a platform for connection, transformation and social change and their vision is sustainable wellbeing for all.  They are involved in all areas of mental wellbeing but if you have been out of work due to mental health challenges or feel that these challenges are affecting your confidence, they can help figure out your next step. You can also call then on 01495 245802,  email gwentoows@platfform.org or find them on Facebook at The Welcome Space - Platfform

DEWIS - the place for information and advice about your well-being

Meddwl - A place for support, information and mental health experiences – all through the medium of Welsh. Please note that this website is available in Welsh only. meddwl.org – Mae gan bawb iechyd meddwl  

People across Wales can now access free online therapy without needing to go through their GP via SilverCloud.  

What is SilverCloud?

SilverCloud is an online space which offers a different range of programmes based on Cognitive Behavioural Therapy (CBT) to empower you to develop skills to manage your psychological wellbeing with more confidence, from the convenience of your own location and in your own time.

The programme is easily accessible and is compatible with any computer, tablet, iPad or smartphone, making it flexible for service users to use at locations they feel comfortable in, in their own time. There is also an app that can be downloaded on to any smart device.

Self-referral into the service

We are delighted to launch our new self-referral function to our online CBT service, SilverCloud.

If you live in Wales or you are registered with a Welsh GP, are aged 16 years or above, and want access to an effective online CBT therapy without having to first have an appointment with your local GP or other health professional and think SilverCloud is suitable for you. Click the link below for more information:

Silver Cloud - Sign up

You will be asked to select one programme which would be most beneficial to you.

The five available programmes are:

• Space from Depression and Anxiety
• Space from Depression
• Space from Anxiety
• Space from Stress
• Space from Covid-19

Upon successful completion of the self-assessment, you will be granted secure, immediate access to the online supported CBT programme. If your self-assessment results are not within the appropriate threshold for this service, a clinician from the team will be in contact with you in due course for a follow up phone call, as this service may not be the most beneficial for you.

The eight additional topic-specific modules, listed above, can be accessed by messaging the Online CBT Coordinator through the platform and requesting that these be unlocked.

Blended online CBT Service

If you, or someone you know, is aged 16 years or above and is interested in accessing Online CBT but feel that that receiving face to face reviews with a Blended Online CBT Practitioner, instead of remotely with the Online CBT Coordinator, would be more beneficial, then the blended function may be more appropriate for you. If you want more information on this service, please visit your GP.

Childline - Call 0800 11 11 for free, private and confidential service where you can talk about anything

Home :: Healthier Together (cymru.nhs.uk) - an Aneurin Bevan health board website dedicated to your child's health, from fussy eating to headlice, from fevers to mental health.  

NSPCC - Call 0808 800 5000 if an adult concerned about a child. If you're a child and want help, please call Childline

Home - Home - Meic (meiccymru.org) - Information, advice and advocacy helpline for children and young people up to age 25 in Wales. Call 0808 80 23456 or text 84001

Herefordshire Healthy Minds for under 18s - providing mental health help to children, young people and their families across Herefordshire and Worcestershire

Young Minds - mental health charity. Parents helpline 0808 802 5544

Home - Kooth online mental wellbeing community for young people

FOD children's opportunity centre - a place for all children growing and learning together

| Young Gloucestershire (youngglos.org.uk) Young Gloucestershire is a countywide charity that supports young people who are facing challenges in their lives. Call  01452 501008 or email  getinvolved@youngglos.org.uk

On Your Mind Gloucestershire - children & young people's mental health - NHS (onyourmindglos.nhs.uk)

Home - Tic+ (ticplus.org.uk) TIC+ (Teens in Crisis) provides face-to-face and online counselling services across Gloucestershire for young people aged 9-21 and their families. At TIC+ they care. They’re here to listen and support you – not to judge you. Call 01594 372777

Hope Support Services - registered charity helping young people aged five to twenty five when a loved one has a serious illness

Info Buzz - Therapeutic and practical support for families and young people with complex needs

YoungMinds Crisis Messenger – for people under 19. Message a text line: If you do not want to talk to someone over the phone, these text lines are open 24 hours a day, every day.  Text "YM" to 85258

NHS vaccinations and when to have them - NHS (www.nhs.uk)

Rashes in babies and children - NHS (www.nhs.uk) - Many things can cause a rash in babies and children, and they're often nothing to worry about. This page covers some of the common rashes in babies and children.

ABUHB text service for young people aged 11-19. Young people can anonymously text our School Nursing Team on 07312 263 262 for confidential support and advice on a range of physical and/or emotional health issues.

Older People:

Care and Repair Cymru - Helping older people to live in a warm, safe and accessible home

Silver line - Call 0800 470 8090.  This is a free confidential helpline offering information, friendship and advice to older people in the UK (incorporating Age UK)

Dementia UK - Call 0800 888 6678

Alzheimers Society - Call 0333 150 3456

Welcome to Hourglass Cymru | Hourglass (wearehourglass.cymru) (formerly Action on Elder Abuse) - Call 0808 808 8141

Older People's Commissioner for Wales - Call 03442 640 670 or visit Home - Older People’s Commissioner for Wales

Re-engage: Charity Supporting Older People Through Volunteering (reengage.org.uk) or call 0800 716543

Domestic violence or abuse can happen to anyone. 

Domestic violence or abuse includes physical, emotional and sexual abuse in couple relationships or between family members. 

Domestic violence can happen against anyone, and anybody can be an abuser. 

You don't have to wait for an emergency situation to find help.  If domestic abuse is happening to you it's important to tell someone and remember you're not alone. Below are organisations you can approach to get help. 

Cyfannol Women's Aid - Call 03300 564456 24 hours

Refuge - Call 0808 2000 247

Welsh Women's Aid

Gloucestershire Rape and Sexual Abuse Centre (glosrasac.org) GRASAC provides free, confidential and non-judgemental support and information services to women and girls affected by any form of sexual violence at any time of in their lives. They are currently running a Forest of Dean Friendship Group in a safe quiet location in Coleford, one Thursday every month. Call 01452 305421 or email  info@glosrasac.org.uk

Home - Gloucestershire Domestic Abuse Support Service (GDASS) Gloucestershire Domestic Abuse Support Service is a county-wide service designed to reduce the level of domestic abuse and improve the safety of victims and their families. Call 0845 602 9035 or email support@gdass.org.uk

If you, or someone you know, has been the victim of sexual assault or rape, the Sexual Assault Referral Centre (SARC) at Hope House, Gloucestershire Royal Hospital, is here to help. Call 01452 754390

Men's advice line - Call 0808 8010 327

Galop - the LGBT+ anti-abuse charity

Are you an ex- member of any of the UK Armed Forces?

Please do let us know and we will note it on your medical record, as you may be eligible for priority medical treatment.

There is an excellent guide to services for veterans in MONMOUTHSHIRE, available for you at the Reception desk, or here:   ARMED FORCES DIRECTORY 

 If you live in GLOUCESTERSHIRE, there is a link to the main Gloucestershire County Council Armed Forces Covenant page, with links and local support therein:  see here for GLOUCESTERSHIRE ARMED FORCES

If you care for a veteran then you can find really helpful information via Care for veterans

Other organisations that offer help, support and advice, include:

Get help | SSAFA - Call 0800 260 6767

FirstLight Trust homepage - FirstLight Trust or call 0207 730 7545

Urgent help for veterans - GOV.UK (www.gov.uk)

UK Armed Forces and military veterans charity | Help For Heroes

Mental health support for veterans, service leavers and reservists - NHS (www.nhs.uk)

Mental health services for veterans | Combat Stress

Advice and support for veterans & ex-forces | Veterans' Gateway (veteransgateway.org.uk)

Benefits and concessions for the Armed Forces, veterans and their families - Citizens Advice

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. They offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people. Telephone: 0808 808 1677 or visit www.cruse.org.uk

AtaLoss.org is the UK's signposting and information website for bereaved people 

Home – The Good Grief Trust

HOME | National Bereavement Partnership or call 0800 448 0800

The Compassionate Friends | Telephone helpline (tcf.org.uk) or call 0345 123 2304

2wish Pilot Supporting Families Bereaved by Suicide in Gwent - 2wish.  Call 01443 853125 or email support@2wish.org.uk

Child Bereavement UK or call 0800 028 8840

Child Death Helpline - Home or call 0800 282 986

Home SUPPORTING BEREAVED CHILDREN & YOUNG PEOPLE - Grief Encounter or call 0808 802 0111

Sands | Saving babies' lives. Supporting bereaved families or call 0808 164 3332

The Compassionate Friends | Telephone helpline (tcf.org.uk) or call 0345 123 2304

Bereavement support after the death of a baby or child - The Lullaby Trust or call 0808 802 6848

Winston's Wish - giving hope to grieving children (winstonswish.org) or call 08088 020 021

Ara Support - Mental health, drug and alcohol and gambling problems

Help for problems with gambling - NHS (www.nhs.uk)

Gwent Drug & Alcohol Service - free, safe and confidential drug and alcohol services. Call 0800 085 2219

Alcohol advice - NHS (www.nhs.uk)

Addiction support - NHS (www.nhs.uk)

Drug & Alcohol Addiction Help | Turning Point (turning-point.co.uk)

Alcohol Change UK: Alcohol harms. Time for change. | Alcohol Change UK

You don't need to be grown up to be a carer.  You may look after your mum or dad who is poorly, or find yourself bringing up your brothers or sisters who can't get the care they need from your poorly parent.  Please let us know, we can help with support and advice - such as social activities, youth clubs, training courses and representation.

You can also find lots of help and advice via these websites:

NHS guidance for young carers

Young Minds

Barnado's

Action for Children

Carers Org

Children's Society

Young Carers

Home - LGB Alliance UK

The Mix - Essential support for under 25s

The Proud Trust - Home of LGBT+ Youth

Stonewall Cymru

MindOut | Mental Health Charity for LGBTQ community

Kaleidoscope Trust – Freedom, Safety and Equality for LGBT+ People, UK Charity, Charity Organisations in United Kingdom

Galop - the LGBT+ anti-abuse charity

Other:

Help Me Quit- Help to stop smoking. Call 0800 085 2219

Sexual Health - Information & advice about sexual health including contraception and sexually transmitted infections

Fertility Network | Support Line | Fertility Network (fertilitynetworkuk.org). Whether you’re trying to conceive, going through treatment, or living without children, we’re here to help you. We know there’s no ‘one size fits all’ approach when it comes to fertility, so that’s why we offer a wide range of resources and support.  Call 0121 323 5025 or email support@fertilitynetworkuk.org

​​​​​Citizen's Advice (Monmouthshire) - Call 03444 772 020

Bridges Community Centre 

Men's advice line - Call 0808 8010 327

Help is at hand Cymru - a resource for those bereaved through a suspected suicide or other unexplained death

Find a Warm Welcome Space Today - Our mission is to support organisations to open their doors and provide a warm welcome for those struggling to heat their homes this winter. Follow this link to find a 'warm welcome space' near you 

Sexual Assault Referral Centre - If you, or someone you know, has been the victim of sexual assault or rape, the Sexual Assault Referral Centre (SARC) at Hope House, Gloucestershire Royal Hospital, is here to help. Telephone: 01452 754390 or visit  www.gloucestershire.respectyourself.info

NHS vaccinations and when to have them - NHS (www.nhs.uk)

Stroke Association | Home or call 0303 3033 100

RNIB | Home or Call 0303 123 9999

Versus Arthritis | All of us pushing to defy arthritis or Call 0800 5200 520

Home New | Hope House Sexual Health Services - providing sexual health services in Gloucestershire 

Sexual Health & Wellbeing - Brook – Healthy lives for young people - free and confidential sexual health & wellbeing experts

HLS Gloucestershire - Home (hlsglos.org) - supporting you to make small and simple changes towards a healthy lifestyle 

Benthyg Monmouthshire - At our library of things you can borrow things you need at low cost, saving money and space in your home.  You can also donate things you don't need.  Sign up for free membership and browse the catalogue via this link. You can also follow on Facebook @BenthygMonmouth or email via:  Benthyg.Monmouth@gmail.com.  Based in Bridges Centre, Monmouth.  Opening hours: Monday and Friday, 1 to 2pm

If you look after someone who is ill, frail or disabled, you are a carer.

Many people don't get the support they need because they don't recognise the caring role they have. If your husband/wife, parent, child or friend cannot manage without your support, there is help available for you.

If you are under 18 and caring for someone, please see here for information that's relevant to you. 

To find out more phone or visit:

Monmouth/Usk/Raglan 01600 773041

Abergavenny 01873 735885

Chepstow/Caldicot 01291 635666

Or visit: www.monmouthshire.gov.uk

The Gwent Carers Hub offers free advice and practical support for unpaid carers in venues across Monmouthshire

Call: 01495 367564

Email: gwentcarershub@ctsew.org.uk

Visit: Ctsew

Carers Wales: 0808 808 7777

Carers Support

Call: 01432 356068

Email: help@herefordshirecarerssupport.org

Visit: Herefordshire Council Carers Support

Gloucestershire:

Carers Hub

Call: 0300 111 9000

Email: carers@peopleplus.co.uk

Visit: Gloucestershire Carers Hub

For more advice and guidance visit Gloucestershire Council Carers Help & Support

Home | YourCircle People who are there for those supporting someone with a mental health problem. A way to have a break from caring.

Great Oaks Hospice (based in Coleford) offer support to carers, especially those who support someone with cancer, lung disease, COPD, MND, heart failure, Parkinsons disease or any life limiting condition. You can contact Vicki Bullock via: clerical@great-oaks.org.uk or telephone: 01594 811910

Health in Wales - comprehensive information about the NHS in Wales

NHS 111 Wales - advice on health matters

Department of Health - Foreign travel advice (including Covid-19 vaccination requirements)

Aneurin Bevan Health Board - ABUHB is responsible for commissioning NHS healthcare services in the Monmouthshire area

Aneurin Bevan Community Health Council is a statutory organisation; the independent voice of the public and the consumers of health services.  They monitor the quality of the NHS services provided in Monmouthshire

Gloucestershire Health & Care NHS Foundation Trust - With you, for you (ghc.nhs.uk)

My Health Online - information about ordering prescriptions on line

Carers - Aneurin Bevan Health Board information for carers

Infoengine is the directory of third sector services in Wales. Infoengine highlights a wide variety of excellent voluntary and community services that are able to provide information and support so that you can make an informed choice.  Any charity or business that wishes to register should follow the links

Immunisations Information - government website giving information about what to expect after vaccinations (for babies and young children up to 5 years of age)

Disclaimer This Practice is not responsible for the content or the reliability of linked websites and does not necessarily endorse the views expressed within them.  Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.  We reserve the right to reject or remove links to any website if we find the site content inappropriate. 

Bereavement Support Group, run by Rosemarie Morrison (retired District Nurse) at Bridges Community Centre, Monmouth.  Runs on 1st Tuesday of every month, 2pm to 4pm.  Open to anyone who has lost a loved one, spouse, partner, child, parent or friend. Please call Rosemarie on 01291 650678 for more information.

Reach Out Group, a "welcoming group with refreshing outlooks, helping people feel part of something worthwhile and supporting their personal growth. If you are looking for friendship and support come along to REACH OUT on Thursday evenings".  Every Thursday, 18:30  - 20:30 at Ty Price Hall, St Thomas' Square, Monmouth, NP25 5ES.  For more info call 01600 713869 or email info@typricehall.co.uk

Coleford Memory Café is a monthly Memory Café open to anyone worried about their own memory, their family and friends or anyone affected by dementia. It offers an informal and relaxed café environment in which to meet and share experiences with other people in a similar situation and to get practical information and advice. They meet on the second Tuesday of each month between 2.30pm and 4pm. You can find more details via Coleford Memory Café | YourCircle.

Similar groups run in Lydney, Sedbury and Cinderford - find out more via Crossroads Gloucestershire - Memory Cafe | YourCircle.